The Global Passenger Confidence Tracker
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As the head of the Inflight Connectivity Business for Inmarsat Aviation, I help airlines achieve the untapped commercial opportunities of inflight Wi-Fi – from building passenger loyalty to driving ancillary revenues through digital transformation in the cabin.
Beyond my current role, I have a track record of building, launching, and marketing online services and technology products and driving their adoption at leading companies including Reuters, Boeing, Fidelity Investments, Bank of America, McKinsey & Company and Goldman Sachs.
Having spent more than two decades implementing disruptive technology solutions for some of the world’s largest businesses, I am a firm believer in the value of technology as a driver of customer satisfaction and growth.
Joanna Bailey is Editor of Simple Flying. Freshly repatriated after four years of travel across four continents with two kids in tow. Now at the helm of all content published across Simple Flying.